Need to fix login issue

Hi,

My wife is having trouble getting into her vault, but mine is working just fine. We’ve deployed via a docker container. Here is the problem in her words:

I am able to login on my desk laptop but cannot make any changes. I am NOT able to login on my phone or my new laptop. It says username or password is incorrect, even though I am using the same credentials as my desk laptop. I suppose there could be some other setting that is incorrect on those clients.

I have exports of all user and organization vaults. So, I have options:

  1. Try to fix this.
  2. Blow it away the container and re-import.

What do you recommend?

How would you recommend I fix this?

Mike.

Hello mdiehl,

It sounds like a version conflict between BW cliënt and VW server. Check if there are updated available on the vaultwarden server, and if your wife has installed a newer version on here “new” laptop / phone. Check the version with your version on your phone. (Only valid if you have the same OS).

Install the latest version on the VW server and update all clients (also yours) to the latest version, then see wat is happening.

Good luck

I have updated the server version and still have the same issues. I’m running:

Version: 2025.10.0

SDK: ‘main (d0262d3)’

Server version (Third-party): 2025.6.0

Is it time to just export everything and start over?

Mike.