My wife is having trouble getting into her vault, but mine is working just fine. We’ve deployed via a docker container. Here is the problem in her words:
I am able to login on my desk laptop but cannot make any changes. I am NOT able to login on my phone or my new laptop. It says username or password is incorrect, even though I am using the same credentials as my desk laptop. I suppose there could be some other setting that is incorrect on those clients.
I have exports of all user and organization vaults. So, I have options:
It sounds like a version conflict between BW cliënt and VW server. Check if there are updated available on the vaultwarden server, and if your wife has installed a newer version on here “new” laptop / phone. Check the version with your version on your phone. (Only valid if you have the same OS).
Install the latest version on the VW server and update all clients (also yours) to the latest version, then see wat is happening.
My suggestion is to choose option 2. Delete the Docker container of vaultwarden, then redeploy vaultwarden and create a new vaultwarden account.
The desk laptop of your wife could login but could not edit, this means that the connection between the client and the server has been disconnected. She should export her vaults without encrypted from the desk laptop she could login, this means she can import the vaults into a new account.
We ended up exporting each of our vaults and the organization vault. Then, I created a new container volume and started over.
However, our PERCEPTION is that not everything was exported. I still have the old volume and may try to run 2 instances and see if there are any differences between them.