# Website Icons missing (resolved...) **URL:** \ **Category:** Help\ **Created:** [April 1, 2020, 7:29am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54 "2020-04-01T07:29:44Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 7:29am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/1 "2020-04-01T07:29:44Z")
I have successfully switch to BitwardenRS… …except for website icons that are missing. This is true both for my imported entries and any new entry Is it me ? did I miss something (…and yes the parameter in the user interface is unset correctly) Is there a way to force a “refresh”? Thanks for any hint ---
**Author:** ![BlackDex](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/blackdex/32/8_2.png) [@BlackDex](https://vaultwarden.discourse.group/u/BlackDex)\ **Post date:** [April 1, 2020, 9:25am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/2 "2020-04-01T09:25:07Z")
Hello @Michel, Nice to see all is working, but strange that the icon’s are not. Could you try the following and go to https://\<[example.com](http://example.com)\>/icons/github.com/icon.png while replacing \<[example.com](http://example.com)\> with your own domain. That should show you the github icon, if not, then please check the log file for any errors. ---
**Author:** ![disgustipated](https://avatars.discourse-cdn.com/v4/letter/d/6bbea6/32.png) [@disgustipated](https://vaultwarden.discourse.group/u/disgustipated)\ **Post date:** [April 1, 2020, 9:29am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/3 "2020-04-01T09:29:46Z")
Could also open the dev tools in your browser to see what its saying when trying to load the images, this is usually opened by pressing F12 with the browser open and then loading the page. in the console tab errors should post, the network tab will usually show responses to posts and gets and could show you more details as well. ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 9:39am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/4 "2020-04-01T09:39:27Z")
Hi BlackDex, When using the proposed url it does display the (same) default icon ![image](https://global.discourse-cdn.com/free1/uploads/vaultwarden/original/1X/03f0ba840c7d01b0a141942f3dfed811b99ae2d4.png) In the log all seems normal: ![image](https://global.discourse-cdn.com/free1/uploads/vaultwarden/original/1X/855994ef691617b407b5991fce7cb6ba6e121e53.png) still puzzled… ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 9:45am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/5 "2020-04-01T09:45:59Z")
Good shot!!! In the Chrome dev console I have: Websocket Error WebSocketTransport.js:86 WebSocket connection to ‘wss://XXXXXXXXXX.XX/notifications/hub?access\_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJuYmYiOjE1ODU3MzQwMjAsImV4cCI6MTU4NTc0MTIyMCwiaXNzIjoiaHR0cHM6Ly9iaXQzLnNhYmFtaW1pLmZyfGxvZ2luIiwic3ViIjoiZTllODlmMWItMGEwYS00MmRhLThjOTctZTc1ZTc2YzIzOWI5IiwicHJlbWl1bSI6dHJ1ZSwibmFtZSI6Ik1pY2hlbCIsImVtYWlsIjoibWljaGVsLmFza2VuYXppQGdtYWlsLmNvbSIsImVtYWlsX3ZlcmlmaWVkIjp0cnVlLCJvcmdvd25lciI6WyJiYjEzMDkzZS0yYWY3LTQ4N2EtYWJlNi0zOGVjNWU4M2YwZmMiXSwib3JnYWRtaW4iOltdLCJvcmd1c2VyIjpbXSwib3JnbWFuYWdlciI6W10sInNzdGFtcCI6IjRm…2NS1iYzU4LWYyYzdkYTI5MDNhNiIsImRldmljZSI6IjA2MjM5MzZmLTI3ZmQtNDU1Yi1hMmFhLThhZDg3YWU4M2M1MSIsInNjb3BlIjpbImFwaSIsIm9mZmxpbmVfYWNjZXNzIl0sImFtciI6WyJBcHBsaWNhdGlvbiJdfQ.BWse\_MjIlbmwr4g0rFVeMD1ABAni9xoIb\_Gw4gSmMzzfWN3Jm2IduYYW8Eca2iDZuRRjsvLsdjzjIOH209HzIyMOxtFo3OLxVqs-q8FmJFeXhU32-Q6GGiHJTyZpT2pYYgxMFrvMBZEG5TE5c2wG9bsMyMX-BGel994PSW\_fO45R6W1fI84X8jwHZ2YvRgDJb31Vfecq6eAuGrgOZ3YkQlvgsV7Q4ch-tOIbptDdpxj1urGd-g-a98DNhImEUxGoY8SXhBUXTJ-bVNvHByE1yCn0QSW-2s4LeI2yNcecxsrULaavnj7pWgKl-1Ts6gFWDBvyK5KOcr\_1Mv4ksTWG7w’ failed: Error during WebSocket handshake: Unexpected response code: 400 (anonymous) @ WebSocketTransport.js:86 Utils.js:198 [2020-04-01T09:40:22.308Z] Error: Failed to start the connection: Error: There was an error with the transport. e.log @ Utils.js:198 Funny…all the rest is fully functional … ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 9:59am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/6 "2020-04-01T09:59:03Z")
More information on my config: I have an Haproxy reverse proxy setup. Haproxy is handling the ssl handshake and forwarding the request to the docker container backend. This configuration worked perfectly with the original Bitwarden the only modification I did to switch to BitwardenRS was to use the different backend. (if that can help) ---
**Author:** ![BlackDex](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/blackdex/32/8_2.png) [@BlackDex](https://vaultwarden.discourse.group/u/BlackDex)\ **Post date:** [April 1, 2020, 10:30am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/7 "2020-04-01T10:30:36Z")
@Michel The icons do not go through websockets. Could you check your /bw-data/icon-cache/ directory. You can clear everything there, which will trigger all the icons to be downloaded again. ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 10:36am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/8 "2020-04-01T10:36:50Z")
@BlackDex The folder icon\_cache is empty. ---
**Author:** ![BlackDex](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/blackdex/32/8_2.png) [@BlackDex](https://vaultwarden.discourse.group/u/BlackDex)\ **Post date:** [April 1, 2020, 10:46am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/9 "2020-04-01T10:46:18Z")
That is strange, as it should at least contain missed items if it couldn’t download icons. Could you increase the LOG\_LEVEL to debug, and try the icon URL again? ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 10:56am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/10 "2020-04-01T10:56:14Z")
Where is that LOG\_LEVEL ? ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 10:57am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/11 "2020-04-01T10:57:52Z")
Sorry …found it in the wiki ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 11:02am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/12 "2020-04-01T11:02:30Z")
Log\_level = debug ![image](https://global.discourse-cdn.com/free1/uploads/vaultwarden/original/1X/8027cf349f84cf18cd91140969df25f0fc51f6d9.png) ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 11:44am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/13 "2020-04-01T11:44:39Z")
I have also those websockets errors in the logfile ![image](https://global.discourse-cdn.com/free1/uploads/vaultwarden/original/1X/048cd23943820a50cdd87b23bae42345d02e4aed.png) ---
**Author:** ![BlackDex](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/blackdex/32/8_2.png) [@BlackDex](https://vaultwarden.discourse.group/u/BlackDex)\ **Post date:** [April 1, 2020, 11:50am UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/14 "2020-04-01T11:50:50Z")
Kinda looks like you have DISABLE\_ICON\_DOWNLOAD on true. ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 12:20pm UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/15 "2020-04-01T12:20:03Z")
this is my docker compose definition: version: “2” services: bitwarden: image: bitwardenrs/server:latest container\_name: bitwarden environment: - ADMIN\_TOKEN=xxxxxxxx - LOG\_LEVEL=debug - EXTENDED\_LOGGING=true ``` volumes: - /sharedfolders/AppData/bitwarden:/data ports: - 8900:80 restart: unless-stopped ``` * * * could DISABLE\_ICON\_DOWNLOAD be defined elsewhere? ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 12:24pm UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/16 "2020-04-01T12:24:49Z")
Thank you! I found “disable\_icon\_download”: true, in the config.json (not my doing…) I will correct and let you know. ---
**Author:** ![BlackDex](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/blackdex/32/8_2.png) [@BlackDex](https://vaultwarden.discourse.group/u/BlackDex)\ **Post date:** [April 1, 2020, 12:26pm UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/17 "2020-04-01T12:26:06Z")
If it is in the config.json it has been altered via the /admin interface. ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 12:34pm UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/18 "2020-04-01T12:34:48Z")
unfortunately I changed it in the json file before i saw your post. restart docker-container then I look in the admin panel and found ![image](https://global.discourse-cdn.com/free1/uploads/vaultwarden/original/1X/e31de325ae5b4d23961ad8d44e73cecc0cb8ef92.png) …but still no icons … ---
**Author:** ![Michel](https://avatars.discourse-cdn.com/v4/letter/m/ea666f/32.png) [@Michel](https://vaultwarden.discourse.group/u/Michel)\ **Post date:** [April 1, 2020, 12:39pm UTC](https://vaultwarden.discourse.group/t/website-icons-missing-resolved/54/19 "2020-04-01T12:39:23Z")
… OK they start to appear slowly… Sorry about it it was most probably my bad in the admin panel then Thanks a lot for you reactivity and help !