# Need to rebuild an account

**URL:** <https://vaultwarden.discourse.group/t/need-to-rebuild-an-account/3247>\
**Category:** Uncategorized\
**Created:** [January 12, 2024, 5:29pm UTC](https://vaultwarden.discourse.group/t/need-to-rebuild-an-account/3247 "2024-01-12T17:29:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mdiehl](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@mdiehl](https://vaultwarden.discourse.group/u/mdiehl)\
**Post date:** [January 12, 2024, 5:29pm UTC](https://vaultwarden.discourse.group/t/need-to-rebuild-an-account/3247/1 "2024-01-12T17:29:25Z")

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I have a user who has forgotten their password. We decided to remove their account and rebuild it. However, when they go to the web portal and try to create a new account, they get an error message indicating that their account already exists… even after I deleted it and verified that it was gone.

How do I move forward?

TIA,

Mike

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**Author:** ![BlackDex](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/blackdex/32/8_2.png) [@BlackDex](https://vaultwarden.discourse.group/u/BlackDex)\
**Post date:** [January 12, 2024, 6:37pm UTC](https://vaultwarden.discourse.group/t/need-to-rebuild-an-account/3247/2 "2024-01-12T18:37:34Z")

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Have you used and check the `/admin` interface to delete and see if the user is actually removed?

Removing a user only from an Organization will not work, that still keeps the account.

The user can also delete there account there self by going to `/#/recover-delete`  
Checkout [I Forgot my Master Password | Bitwarden Help Center](https://bitwarden.com/help/forgot-master-password/)

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<div class="post-metadata">

**Author:** ![mdiehl](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@mdiehl](https://vaultwarden.discourse.group/u/mdiehl)\
**Post date:** [January 12, 2024, 6:59pm UTC](https://vaultwarden.discourse.group/t/need-to-rebuild-an-account/3247/3 "2024-01-12T18:59:49Z")

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I tried going to /admin but received an error message:  
The admin panel is disabled, please configure the ‘ADMIN\_TOKEN’ variable to enable it

So, I tried going to /#/recover-delete and was told to contact my administrator. (I am the administrator)

So, how do I configure the ADMIN\_TOKEN? I’m assuming it’s an env variable, but what value do I give it?

TA,

Mike.