# Lost user-password, DELETE user and make new one **URL:** \ **Category:** Uncategorized\ **Created:** [July 4, 2025, 2:06pm UTC](https://vaultwarden.discourse.group/t/lost-user-password-delete-user-and-make-new-one/4763 "2025-07-04T14:06:47Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![cksapp](https://avatars.discourse-cdn.com/v4/letter/c/b9e5f3/32.png) [@cksapp](https://vaultwarden.discourse.group/u/cksapp)\ **Post date:** [July 11, 2025, 1:26am UTC](https://vaultwarden.discourse.group/t/lost-user-password-delete-user-and-make-new-one/4763/5 "2025-07-11T01:26:47Z")
> [@KlausBecker](#): > > there are 2 checkboxes: > Turn on > Require new members to be enrolled automatically > > Has this any relation to Your suggestion? I would recommend to enable both the policy and to require new members to enroll automatically if you want to avoid recovery issues in the future. > [@KlausBecker](#): > > Existing accounts with master passwords will require members to self-enroll before administrators can recover their accounts. Automatic enrollment will turn on account recovery for new members. Unfortunately this requires the user to be added to the Org _after_ this policy is enabled or the user will need to self-enroll if already a member of the Org prior to the policy being enabled. Should have mentioned that at first but seems you found that notice anyways. - [Account Recovery Administration](https://bitwarden.com/help/policies/#account-recovery-administration) - [Single Organization](https://bitwarden.com/help/policies/#single-organization) > Turning on the Account recovery administration policy will allow owners and admins to use password reset to reset the master password of enrolled users. By default, users will need to self-enroll in password reset, however the automatic enrollment option can be used to force automatic enrollment of invited users. > > The Account recovery administration policy is required for your organization to use SSO with trusted devices. > > **Note** > The Single organization policy must be enabled before activating this policy. So this will not assist if the policy is not **currently** enabled and the user has forgotten their credentials. > [@KlausBecker](#): > > There is another option: Remove unlock with PIN (turned off at the moment) > Does this meanm, that there is a 2nd way to Login? Where can I set the PIN? This would not have anything to do with logging in to the user’s account, this simply disables the option for the account to be **Unlocked** with PIN. I reccomend to lookup and review the differences between Vault Unlock and Vault Login - [Unlock With PIN | Bitwarden](https://bitwarden.com/help/unlock-with-pin/#understanding-unlock-vs-log-in) * * * If the concern here was simply resetting 2FA that can be disabled via the Admin panel, but if they have forgotten their master password likely the only course of action then would be to delete the user from the backend admin panel, and invite the user again to your instance and have them added to your Org. > [@Bug where after deleting a user the system still remembers it exists](https://vaultwarden.discourse.group/t/bug-where-after-deleting-a-user-the-system-still-remembers-it-exists/1045): > > Hello, I have a user that forgot her master password so I had to remove her and send a new invite but she can’t create a new account, and when she does the password hint she still gets the hint of the old user that was deleted. I made a feature request to implement the admin reset like bitwarden does here [BitWarden feature Admin Password Reset](https://vaultwarden.discourse.group/t/bitwarden-feature-admin-password-reset/1043) Also, I updated to the latest version before posting both topics, and I’m having a bit of trouble where the chrome extension won’t log me in but in the … Otherwise then you may need to edit the DB manually to delete the account. - [Error deleting user - #6 by BlackDex](https://vaultwarden.discourse.group/t/error-deleting-user/2831/6) --- _[View the full topic](https://vaultwarden.discourse.group/t/lost-user-password-delete-user-and-make-new-one/4763)._