# Login with device failed

**URL:** https://vaultwarden.discourse.group/t/login-with-device-failed/3146
**Category:** Help
**Created:** [November 29, 2023, 8:52am UTC](https://vaultwarden.discourse.group/t/login-with-device-failed/3146 "2023-11-29T08:52:58Z")
**Posts on this page:** 8
**Page:** 1

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### Author: ![thibautbito](https://avatars.discourse-cdn.com/v4/letter/t/ecc23a/32.png) [@thibautbito](https://vaultwarden.discourse.group/u/thibautbito)
#### Post date: [November 29, 2023, 8:52am UTC](https://vaultwarden.discourse.group/t/login-with-device-failed/3146/1 "2023-11-29T08:52:58Z")

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When I click on the latest version of the iPhone app V2023.10.0 to authorize a login , it says “we were unable to process your request. Please try again or contact us.”  
I use the self-hosted connection  
I’m using docker on synology  
The https connection via web works  
Thanks for your help.  
BITO

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### Author: ![BlackDex](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/blackdex/32/8_2.png) [@BlackDex](https://vaultwarden.discourse.group/u/BlackDex)
#### Post date: [November 29, 2023, 8:56am UTC](https://vaultwarden.discourse.group/t/login-with-device-failed/3146/2 "2023-11-29T08:56:16Z")

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You are probably using an older version of Vaultwarden. Check which version you are running.

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<div class="post-metadata">

### Author: ![thibautbito](https://avatars.discourse-cdn.com/v4/letter/t/ecc23a/32.png) [@thibautbito](https://vaultwarden.discourse.group/u/thibautbito)
#### Post date: [November 29, 2023, 9:26am UTC](https://vaultwarden.discourse.group/t/login-with-device-failed/3146/3 "2023-11-29T09:26:39Z")

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In web i’ve got  
© 2023, Bitwarden Inc. (Powered by Vaultwarden)  
Version 2.20.4  
I don’t know how to get the version of the docker image

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### Author: ![BlackDex](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/blackdex/32/8_2.png) [@BlackDex](https://vaultwarden.discourse.group/u/BlackDex)
#### Post date: [November 29, 2023, 9:45am UTC](https://vaultwarden.discourse.group/t/login-with-device-failed/3146/4 "2023-11-29T09:45:49Z")

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That is a very very old version.

From somewhere 2021.  
You are probably still using bitwardenrs instead of vaultwarden docker repo.

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<div class="post-metadata">

### Author: ![thibautbito](https://avatars.discourse-cdn.com/v4/letter/t/ecc23a/32.png) [@thibautbito](https://vaultwarden.discourse.group/u/thibautbito)
#### Post date: [November 29, 2023, 9:49am UTC](https://vaultwarden.discourse.group/t/login-with-device-failed/3146/5 "2023-11-29T09:49:43Z")

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> [@BlackDex](#):
>
> You are probably still using bitwardenrs instead of vaultwarden docker repo

 ![image](https://global.discourse-cdn.com/free1/uploads/vaultwarden/original/2X/d/d4daad04c6eaad0507b35a0b3ef0078312d5f3bd.png)  
 ![image](https://global.discourse-cdn.com/free1/uploads/vaultwarden/original/2X/a/a8ff3617a62468e0843a36f1b981d578bb7e5b26.png)  
Thanks for yuor help 🙂

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<div class="post-metadata">

### Author: ![BlackDex](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/blackdex/32/8_2.png) [@BlackDex](https://vaultwarden.discourse.group/u/BlackDex)
#### Post date: [November 29, 2023, 9:53am UTC](https://vaultwarden.discourse.group/t/login-with-device-failed/3146/6 "2023-11-29T09:53:28Z")

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Then maybe a docker mirror?

But your are way behind.

Check your tooling on how to update images.

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<div class="post-metadata">

### Author: ![thibautbito](https://avatars.discourse-cdn.com/v4/letter/t/ecc23a/32.png) [@thibautbito](https://vaultwarden.discourse.group/u/thibautbito)
#### Post date: [November 29, 2023, 12:52pm UTC](https://vaultwarden.discourse.group/t/login-with-device-failed/3146/7 "2023-11-29T12:52:45Z")

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I updated images in Version 2023.10.0 and it’s ok thanks for all

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### Author: ![ShadowPulse](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/shadowpulse/32/1237_2.png) [@ShadowPulse](https://vaultwarden.discourse.group/u/ShadowPulse)
#### Post date: [November 29, 2023, 1:05pm UTC](https://vaultwarden.discourse.group/t/login-with-device-failed/3146/8 "2023-11-29T13:05:31Z")

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Since the HTTPS connection via the web works, it’s likely not an SSL issue, but it’s still worth double-checking that your SSL certificate is correctly configured and recognized by your iPhone.