# iOS clients crash

**URL:** <https://vaultwarden.discourse.group/t/ios-clients-crash/398>\
**Category:** Help\
**Created:** [October 24, 2020, 4:05pm UTC](https://vaultwarden.discourse.group/t/ios-clients-crash/398 "2020-10-24T16:05:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![raph\_w](https://avatars.discourse-cdn.com/v4/letter/r/a3d4f5/32.png) [@raph\_w](https://vaultwarden.discourse.group/u/raph_w)\
**Post date:** [October 24, 2020, 4:05pm UTC](https://vaultwarden.discourse.group/t/ios-clients-crash/398/1 "2020-10-24T16:05:17Z")

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I just happen to have a new phenomenon on iOS, both iPad (Touch ID) and iPhone (Face ID).  
When I launch the iOS apps and either use touch ID, Face ID, or enter the master passphrase manually, the apps crash.

- I have updated self-hosted Bitwarden server on Synology in a Docker container to the latest version all right.

- Tried to logout and login again, few seconds after login the iOS apps crash

- I have uninstalled and reinstalled iOS clients to no avail

- I have rebooted iPhone and iPad to no avail

- iOS and client apps are up to date

- Standalone mac client, browser plugin and web vaults are working fine

I’d be thankful for any pointers as for now I don’t know what else I could try to resolve the problem.

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**Author:** ![raph\_w](https://avatars.discourse-cdn.com/v4/letter/r/a3d4f5/32.png) [@raph\_w](https://vaultwarden.discourse.group/u/raph_w)\
**Post date:** [October 25, 2020, 7:42am UTC](https://vaultwarden.discourse.group/t/ios-clients-crash/398/2 "2020-10-25T07:42:49Z")

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Just noted that the apps don’t crash -\> quit, but crash -\> minimise.  
Tried a second uninstall -\> reboot -\> reinstall -\> loging -\> 2FA -\> crash.  
Looks like a fetch crash.

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**Author:** ![jeltel](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/jeltel/32/172_2.png) [@jeltel](https://vaultwarden.discourse.group/u/jeltel)\
**Post date:** [October 25, 2020, 4:00pm UTC](https://vaultwarden.discourse.group/t/ios-clients-crash/398/3 "2020-10-25T16:00:44Z")

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I’m having similair issues on Android, but also something on browsers:

- When logged in and trying to unlock bitwarden, the screen dissapears (force close?)

- When logged in on Edge/Chrome/Firefox with the bitwarden extension, my password isn’t accepted. It says Invalid master password

- This only happens on my own 2FA account. The accounts without 2FA work fine

- Also on a self-hosted Bitwarden updated to the latest version. Running it on Ubuntu server with docker-compose.

- Reinstalled clients

- Even created a new account for myself and then imported all the passwords from the old bitwarden account

I don’t see anything in the logs, so it looks like a client side issue. But I cannot find a hit on google with the same issue. So is it bitwarden\_rs or just something in the clients?

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**Author:** ![raph\_w](https://avatars.discourse-cdn.com/v4/letter/r/a3d4f5/32.png) [@raph\_w](https://vaultwarden.discourse.group/u/raph_w)\
**Post date:** [October 25, 2020, 4:15pm UTC](https://vaultwarden.discourse.group/t/ios-clients-crash/398/4 "2020-10-25T16:15:36Z")

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that’s interesting because this afternoon I installed the Bitwarden extension on Firefox on my Mac and got a message there as well that the Master Password was incorrect, although I am sure I typed it correctly.

Since my other prob relates only to iOS client problems I also wondered if it is a client side problem or not. I found a similar description to my problem on the github page of Bitwarden; but there reinstalling and logging in again seemed to do the trick; which didn’t in my case.

I’ll wait and see for further comments or wait for the next docker update or eventually next Bitwarden update. It’s a bit frustrating after month of smooth self-hosting.

thanks for sharing your experience.

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**Author:** ![jeltel](https://yyz2.discourse-cdn.com/free1/user_avatar/vaultwarden.discourse.group/jeltel/32/172_2.png) [@jeltel](https://vaultwarden.discourse.group/u/jeltel)\
**Post date:** [January 5, 2021, 7:56am UTC](https://vaultwarden.discourse.group/t/ios-clients-crash/398/5 "2021-01-05T07:56:50Z")

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Don’t know what changed, but since a few days I can just unlock my clients both on the browsers as on my phone again.  
So that’s great 😃