# Android app wont let me sign in & chrome extension doesnt want to sync

**URL:** https://vaultwarden.discourse.group/t/android-app-wont-let-me-sign-in-chrome-extension-doesnt-want-to-sync/2961
**Category:** Help
**Created:** [October 1, 2023, 3:49am UTC](https://vaultwarden.discourse.group/t/android-app-wont-let-me-sign-in-chrome-extension-doesnt-want-to-sync/2961 "2023-10-01T03:49:51Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Dane](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@Dane](https://vaultwarden.discourse.group/u/Dane)
#### Post date: [October 1, 2023, 3:49am UTC](https://vaultwarden.discourse.group/t/android-app-wont-let-me-sign-in-chrome-extension-doesnt-want-to-sync/2961/1 "2023-10-01T03:49:51Z")

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I need help getting my android bitwarden app to sign in to vaultwarden, but its not working. It was working fine, and then an update showed up on play store. I upgraded, and haven’t been able to sign in since. I removed the app and deleted the cache and storage, then reinstalled. having the same problem still. I removed it again and rolled back to the 2023.7 version and also tried the f-droid version and still have no luck. the problem is after i put in my email, but before i enter my password, a popup says “We are unable to process your request. Please try again or contact us.” i push OK on the popup and the app crashes. I never logged out of the chrome extension, so it is still working, but refuses to sync. I have no problems logging in to the web vault. please help, im out of ideas.

TIA  
Dane